Privacy Policy
Introduction
Welcome to Shahi Garments. This Privacy Policy describes how we collect, use, and protect your personal data when you use our mobile application, available on the Google Play Store. We are committed to ensuring that your shopping experience for our premium textiles is safe and secure. This document outlines our data handling practices and the measures we take to maintain the confidentiality of your information, ensuring compliance with global and Play Store privacy standards.
Privacy Policy
1. Introduction
Shahi Garments (“Shahi Garments”, “we”, “us” or “our”) respects the privacy of its customers and is committed to handling personal data responsibly. This Privacy Policy explains how we collect, receive, use, store, disclose, protect and delete personal data when you visit our website, use our mobile application available through the Google Play Store, create an account, browse our products, subscribe to our newsletter, place an order or communicate with us. This Policy applies to our online store and associated shopping services operated under the Shahi Garments name.
Our privacy practices are intended to comply with applicable Indian laws, including the Digital Personal Data Protection Act, 2023, the rules and provisions in force from time to time, and applicable Google Play requirements. Please read this Policy carefully before providing personal data. Where consent is required by applicable law, we will seek it through an appropriate and clear mechanism.
- 2. Identity and Contact Details
For the purposes of this Policy, Shahi Garments is the business responsible for the personal data processing described herein, subject to the applicable legal framework.
Business Name: Shahi Garments
Legal Entity/Proprietor Name: Shahi Garments
Email: support@shahigarments.in
Telephone: +91 3484450458 / +91 9242268827
Business Address: Kandi Baganpara, Murshidabad– 742137, West Bengal, India
Website: https://shahigarments.in
Customers may use the contact details above to raise questions, request access to their personal data, seek correction or deletion where applicable, withdraw consent where processing is based on consent, or submit a privacy-related grievance.
3. Personal Data We Collect
We collect only personal data that is reasonably necessary for the purposes described in this Policy or otherwise permitted by applicable law. Depending on how you use our services, the categories of data may include:
3.1 Personal and Contact Information
When you create an account, place an order or contact us, we may collect:
- Full name;
- Mobile number and email address;
- Billing and delivery address;
- Account identifiers and login-related information;
- Information you voluntarily provide when contacting customer support.
3.2 Order and Transaction Information
To manage your purchases, we may process:
- Products viewed, added to the cart or purchased, where recorded by our systems;
- Order numbers, quantities, prices and purchase history;
- Order confirmation and delivery status;
- Return, exchange, cancellation and refund requests;
- Payment status, transaction references and payment-provider responses.
3.3 Payment Information
Payments may be handled by third-party payment service providers. Depending on the payment method and integration, we may receive transaction identifiers, payment confirmation, refund information and other transaction-related details. The collection or storage of card numbers, UPI credentials, banking passwords or other sensitive payment credentials will depend on the payment provider and the actual payment integration. We will not claim that such information is never processed or stored unless that has been verified.
3.4 Device and Technical Information
When you visit our website or use our app, technical information may be collected by our systems or integrated service providers, where enabled. This may include:
- IP address;
- Device type and model;
- Operating system and app version;
- Browser and technical identifiers;
- App performance, crash reports and diagnostic logs;
- Usage events and interactions with our website or app.
The actual information collected depends on the technologies and services used. We will disclose and manage these practices consistently with applicable law and platform requirements.
3.5 Communication and Marketing Information
We may process information about your enquiries, customer-support communications, newsletter subscription, marketing preferences and requests to stop receiving promotional communications. We will not use the contents of customer communications for unrelated purposes unless permitted by applicable law.
3.6 Information We Do Not Intentionally Seek
We do not intentionally request personal information that is unnecessary for ordinary shopping transactions. Please do not send us passwords, banking credentials or other sensitive information through customer-support messages. If additional information is necessary for a specific service, we will explain the relevant purpose and obtain consent where required.
4. How We Collect Personal Data
We may collect personal data:
1. Directly from you when you register, place an order, subscribe to our newsletter or contact us;
2. Automatically through our website or mobile application, to the extent enabled by the relevant technology;
3. From payment service providers regarding transaction status and refunds;
4. From delivery partners regarding dispatch and delivery;
5. From service providers supporting hosting, customer support, analytics or other disclosed business functions;
6. From other sources where permitted by applicable law.
Where data is provided by a third party, the information we receive will depend on the relevant service and transaction.
5. Purposes for Which We Use Personal Data
We use personal data only for specified purposes that are explained to you and permitted by applicable law. These purposes may include:
- Creating and managing customer accounts
- Processing, confirming and fulfilling orders
- Arranging delivery and communicating shipment updates
- Processing cancellations, returns, exchanges and refunds
- Responding to enquiries and resolving complaints
- Sending essential service and transaction communications
- Sending promotional messages where the required consent or other lawful permission exists
- Maintaining website and app functionality
- Identifying and resolving technical problems
- Detecting fraud, abuse and unauthorised transactions
- Maintaining business and transaction records
- Meeting applicable legal, regulatory and accounting obligations
- Protecting our legal rights and addressing disputes as permitted by law
6. Consent and Your Choices
Where our processing relies on consent, we will seek consent through a clear and appropriate method and explain the relevant purpose. You may withdraw consent through the available mechanism or by contacting us at support@shahigarments.in.
Withdrawal of consent will not affect the lawfulness of processing that took place before withdrawal. Following withdrawal, we will stop the relevant processing and take the steps required by applicable law, unless continued processing or retention is independently permitted or required by law.
Withdrawing consent for optional marketing will not, by itself, prevent us from processing information necessary to fulfil an existing order or meet a legal obligation. Where required, we will make it reasonably easy to withdraw consent.
9. Cookies, Analytics and Similar Technologies
Our website or mobile application may use cookies, local storage, analytics tools or similar technologies where enabled.
These technologies may support:
- Shopping-cart functionality;
- Account sessions and website security;
- Remembering preferences;
- Understanding website or app performance;
- Identifying technical errors;
- Measuring the effectiveness of marketing campaigns, where applicable.
The specific technologies and data involved depend on our actual configuration. Where required, we will provide appropriate notices and obtain consent before using nonessential technologies. Where available, users may manage cookie preferences through the website or their device settings. Blocking certain cookies or technologies may affect some website features.
10. Data Security
We take reasonable technical and organisational measures designed to protect personal data against unauthorised access, disclosure, alteration, loss or misuse. Depending on our actual systems, these measures may include access restrictions, appropriate authentication, secure transmission, software updates, backups, monitoring and security controls provided by our technology partners.
Access to personal data should be limited to persons and service providers who need it for authorised purposes.
No electronic transmission, application, website or storage system can be guaranteed to be completely secure. We therefore do not promise absolute security. If a personal-data breach occurs, we will investigate, take appropriate remedial measures and provide notifications to affected individuals or authorities where required by applicable law.